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Western Ave Auto Body

Privacy Policy

Last updated: April 29, 2026

Western Ave Auto Body ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

Information We Collect

We collect information you provide to us directly, including:

• Contact information: name, phone number, email address
• Vehicle information: year, make, model, license plate, VIN, photos you upload
• Service information: description of damage, insurance details, claim numbers
• Communications: messages you send us through our website, email, or text

How We Use Your Information

We use the information you provide to:

• Prepare estimates and complete repairs on your vehicle
• Communicate with you about your estimate, appointment, or repair status
• Send service reminders, review requests, and occasional offers (only if you opted in)
• Process insurance claims with your insurance carrier on your behalf
• Improve our services and respond to your inquiries

How We Share Information

We share your information only as needed to provide our services or as required by law:

• Insurance carriers: when you authorize us to handle a claim on your behalf
• Parts suppliers and subcontractors: only what's needed to source parts or complete specialized work (e.g., glass, alignment)
• Service providers: trusted vendors who help us run our website, send text messages, or process payments, under confidentiality agreements
• Legal compliance: when required by law, subpoena, or court order

We do not sell your personal information to third parties.

Data Retention

We keep your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Repair records may be retained for warranty and insurance purposes.

Your Choices

You can:

• Opt out of texts by replying STOP to any message
• Opt out of marketing emails by clicking unsubscribe in any email
• Request access, correction, or deletion of your personal information by contacting us at the number below

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion of your information, and opt out of any "sale" of personal information. We do not sell personal information. To exercise your rights, contact us using the information below.

Security

We use reasonable safeguards to protect the information we collect. No system is perfectly secure, but we work to keep your data safe and only retain what we need.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of our services after changes means you accept the updated policy.