Insurance claim body shop in Los Angeles

We're part of State Farm's Direct Repair Program (DRP). If you're a State Farm customer, tell them you want your car repaired at Western Ave Auto Body and we work the claim with State Farm directly.

Geico has approved us as a Drive-Thru location. Geico customers can bring the car here to get it looked at and start the claim at the shop.

You don't need a DRP to come here. We work with Farmers, Allstate, Progressive, AAA, Mercury, USAA, Liberty Mutual, Nationwide, Travelers, Wawanesa, Kemper, Hartford, 21st Century and any other carrier you have. If the other driver hit you, we work with their insurance the same way.

Most of the claim is between us and the insurance company. Here is the usual order:

• You open a claim with your insurance company and get a claim number. If you've never done it before, we can sit with you while you make the call.
• You text us photos of the damage and your VIN, or bring the car in. We write the estimate.
• We talk to the adjuster about the estimate, the parts and the repair.
• Once the car is apart, we often find damage that wasn't visible from the outside. We document it and send a supplement to the adjuster for approval before we fix it.
• If your policy includes rental coverage, we set up a free rental with Enterprise or Joy Rental Car while your car is here.
• When the repair is done, you pay your deductible and pick up the car. The insurance company pays us the rest of the approved repair.

A claim is harder when you're not comfortable in English. We speak English, Spanish, Korean and Portuguese at the shop. For Spanish call (213) 381-5501 and ask for Chris or Belther. For Korean or Portuguese, ask for Chris.