Insurance · Your rights in California
You pick the body shop, not your insurance
In California, the shop your insurance company suggests is an offer. You can take your car to any shop you want, including ours on Western Ave.
Text (310) 801-2929 with photos and your VIN. Rather talk? Call (213) 734-2300
What California law says
California Insurance Code section 758.5 says an insurance company can't require you to get your car repaired at a specific shop. It also can't steer you to one of its shops unless you ask for a referral or it has told you in writing that you have the right to choose.
So when an adjuster says they'll send you to one of their shops, you can say no thanks and tell them where the car is going.
If you're with State Farm or Geico
We're a State Farm Direct Repair Program shop and Geico Drive-Thru approved. If you're insured with either one, we're already on their list, so picking us takes one phone call.
Any other insurance company
We work with Farmers, Allstate, Progressive, AAA, Mercury, USAA, Liberty Mutual, Nationwide, Travelers, Wawanesa, Kemper, Hartford, 21st Century, and the rest. Tell your adjuster you want the car repaired at Western Ave Auto Body. From there we write the estimate and deal with the adjuster. If we find more damage once the car is apart, we send them a supplement.
You pay your deductible. If your policy includes rental coverage, we set up the rental with Enterprise or Joy Rental Car.
What to tell your insurance company
Keep it short. Something like this works:
- I'd like my car repaired at Western Ave Auto Body, 150 S Western Ave, Los Angeles, CA 90004.
- Please send the appraiser or adjuster to that shop.
How it works
Three steps. One text.
- 01 / 03
Text photos and your VIN
Send a few pictures of the damage and your VIN to (310) 801-2929. Add your insurance company if there's a claim. The VIN is on your registration and insurance card, or on the driver's side of the dashboard where it meets the windshield.
- 02 / 03
Get your estimate
We text back a free written estimate. If insurance is paying, we deal with the adjuster for you.
- 03 / 03
Drop it off
We set up your rental if your policy covers one and text you updates until the car is ready.
Google · 4.8 · 172
What customers say on Google
★★★★★"Their quoting process was transparent, they were very responsive whenever I checked in, and they made my car look brand new."
★★★★★"Stanley's service was very efficient, he explained everything clearly, and got my car taken care of the same day. Honest, reliable and trustworthy."
★★★★★"I had my car window smashed in during a break in. They offered a great quote and super fast turnaround, and did a full clean on the car too."
FAQ
Questions people ask
Will my insurance still pay if I don't use their shop?
Yes. Your claim is between you and your insurance company, and choosing a shop doesn't change your policy. We send our estimate to the adjuster and work out any differences with them, including supplements for damage we find during the repair.
Can you call my insurance company with me?
Yes. Come by with your claim number, or with nothing at all, and we'll call your insurance company with you. If you've never filed a claim before, we'll walk you through it.
The adjuster said their shop guarantees the work. Do you?
Our repairs come with a 1 year / 10,000 mile workmanship warranty.
How do I get an estimate?
Text photos of the damage and your VIN to (310) 801-2929 for a free estimate, or come by Monday to Friday, 8am to 5pm.
Related
Insurance claim collision repair
Insurance claim body shop in Koreatown, Los Angeles. State Farm DRP, Geico Drive-Thru approved, and we work with every other carrier and adjuster.
How to file a car insurance claim without getting lowballed
How to file a car insurance claim in Los Angeles without getting lowballed: your California rights, what to check on the estimate, and how to push back.
Free collision repair estimate
Get a free collision repair estimate in Los Angeles. Text photos of the damage and your VIN to Western Ave Auto Body in Koreatown, or upload them here.
Collision repair
Family-owned collision repair in Koreatown, Los Angeles since 1988. I-CAR Gold Class, OEM parts, every insurance carrier, and free estimates by text.
Visit the shop
On Western, between 1st and 2nd
- Address
- 150 S Western Ave, Los Angeles, CA 90004
- Hours
- Monday to Friday, 8am to 5pm
- Text
- (310) 801-2929
- Call
- (213) 734-2300
- 24-hour tow
- (213) 565-9797
Had an accident?
Text us the photos
Send a few pictures of the damage and your VIN. That's all we need for a free estimate.
Text (310) 801-2929