Terms of service

Last updated: October 1, 2026. Welcome to Western Ave Auto Body. These Terms of Service ("Terms") govern your use of our website and the services we provide. By using our website, submitting an estimate request, or authorizing repair work, you agree to these Terms.

Estimates

Estimates are free. You can get one by texting photos of the damage and your VIN to (310) 801-2929, by uploading photos with the estimate form on our website, or in person at the shop.

Estimates given by text, through our website, or in person are preliminary and non-binding. They are based on the visible damage and on the information and photos you provide, and they can change once we inspect the vehicle in person. Hidden damage, supplemental parts, and added labor may not show up until the vehicle is taken apart. If we find hidden damage during the repair, the estimate may change. On insurance jobs, we request a supplement from your insurance company for that added work.

Final pricing will be confirmed in writing before any repair begins.

Photos and information you submit

When you text us photos or upload photos or information through our website, you give us permission to use that material to evaluate damage, prepare estimates, communicate with insurance companies on your behalf, and complete the repair. You confirm that you have the right to submit any photos or information you provide.

Repair authorization

No repair work begins until you sign a written authorization. You are responsible for any deductible, betterment, or non-covered charges as outlined in your repair agreement and insurance policy.

Insurance claims

We work with most major insurance companies. When you authorize us to handle a claim, we communicate with your insurance company on your behalf about damage, parts, labor, and supplements. You remain responsible for understanding your own policy terms, including coverage limits, deductibles, and any out-of-pocket costs.

Vehicle storage and pickup

Once we tell you your vehicle is ready for pickup, you agree to pick it up within a reasonable time. Storage fees may apply to vehicles left past the agreed pickup window. We are not responsible for personal items left in vehicles beyond the items documented at intake.

Warranty

We stand behind our work. Our workmanship warranty lasts 1 year or 10,000 miles, whichever comes first. The written warranty terms come with your final invoice and apply to the workmanship and materials we install. The warranty does not cover wear and tear, damage from new accidents, or modifications made elsewhere after we complete the repair.

Text message terms

By giving us your phone number and agreeing to receive text messages from Western Ave Auto Body (through our website form or in person), you agree to the following:

• You will receive text messages such as estimate confirmations, vehicle pickup notices, review requests, and occasional service reminders or offers.
• Message frequency varies based on your service activity and our promotional schedule.
• Standard message and data rates from your mobile carrier may apply. Western Ave Auto Body is not responsible for these charges.
• You can ask us to stop texting you at any time by replying STOP or by telling us. After you reply STOP, you will get one confirmation message and no more texts.
• Reply HELP for help, or call (213) 734-2300.

When you text us

By texting us, including texting photos and your VIN for an estimate, you consent to us using the phone number you texted from to respond. Your number and message content will not be sold or shared with third parties for marketing purposes.

Website use

You agree to use our website only for lawful purposes. You will not try to disrupt, hack, scrape, or misuse the site or any of its features. We reserve the right to refuse service to anyone who violates these Terms.

Disclaimer of warranties

Our website is provided "as is" without warranties of any kind, express or implied. We work to keep the information accurate, but we do not guarantee the website will be error-free or uninterrupted.

Limitation of liability

To the fullest extent allowed by law, Western Ave Auto Body is not liable for indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability for any claim related to our website is limited to the amount you paid us, if any, for services rendered.

Governing law

These Terms are governed by the laws of the State of California. Any dispute will be resolved in a court located in Los Angeles County, California.

Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows the most recent change. If you keep using our services after a change, you accept the updated Terms.

Contact us

Questions about these Terms? Reach Western Ave Auto Body here:

• Address: 150 S Western Ave, Los Angeles, CA 90004
• Call: (213) 734-2300
• Text: (310) 801-2929